FAQ
Questions, answered.
Everything people ask us about living with Tuck. Can’t find yours? We reply to every email.
Tuck is 98 cm tall and 46 cm wide at the shoulders, so he fits through any standard door and turns around in 60 cm. He takes stairs one step at a time, up to 20 cm per step.
His body is covered in soft knit over rounded shells, and no gap is wide enough to pinch a child's finger. His top speed around people is 0.6 m/s, and he stops within 5 cm when touched. There's a big stop button on his back too.
No. His cameras build a map and recognise objects on the robot itself. Video never leaves your home unless you start a call. You can see and delete everything he remembers in the app.
He can't cook, climb ladders or lift more than 3 kg per hand. He won't handle knives or medication — he'll remind you, and fetch the box. We publish a list of new skills every month.
About 6 hours of normal chores per battery. Tuck ships with two and swaps them on his dock by himself, so in practice he's available all day.
Everything is covered for two years. With Care, a technician swaps the part or the whole robot the same day in most cities, and a spare knit suit arrives every year.
Yes, any time before your Tuck ships. The $200 deposit comes back to your card within five working days.
Still wondering?
Talk to a person, not a chatbot.
Our team in Porto answers calls on weekdays from 09:00 to 18:00 (WET), and emails within one working day.
hello@ovenbird.example
+351 22 000 0417
phone
Rua do Almada 41, Porto
visit
More detail
Go deeper.
Safety
Soft on the outside
How Tuck avoids bumps, pinches and falls, and the button that stops him in 80 ms.
Privacy
What stays at home
Exactly what he sees, what he keeps, and how to delete all of it.
Specs
The numbers
Height, reach, battery, sensors and the 214 things he knows out of the box.